Refund and Returns Policy for RSS Digital Nepal
1. Overview
At RSS Digital Nepal, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
2. Refunds
- Eligibility: Digital goods are generally non-refundable. However, if you experience issues with your purchase, please contact us within 7 days of your purchase date.
- Process: To request a refund, email us at [email protected] with your order details and the reason for the refund request. We will review and respond within 3 business days.
- Approval: If your refund is approved, we will initiate a refund to your original payment method. Refunds may take several days to process, depending on your payment provider.
3. Exchanges
- Eligibility: Exchanges are available for digital goods that are defective or incorrect. Contact us within 7 days of your purchase to request an exchange.
- Process: To request an exchange, email us at [Your email address] with your order details and the issue with the product. We will provide instructions for the exchange process.
4. Exceptions
Certain products may be exempt from refunds or exchanges. These exceptions will be clearly marked on the product page.
5. Contact Us
For any questions regarding refunds or exchanges, please contact us at:
- Email: [email protected]
- Address: Bagbajar, Kathmandu